We want you to feel confident about shopping with The Chilli Oil Company. If you have a problem, or are unhappy with your purchase, then we will do our best to put the matter right. In the first instance contact: firstname.lastname@example.org.
You can return any product within 14 days of receipt of your order as long as the container or box is unopened and the item is returned in good, resalable condition. You may only return goods after 14 days with our prior agreement, and you will be refunded less a 20% re-stocking charge.
This does not affect your statutory rights – the Distance Selling Regulations allow you to return any order for a full refund within 7 days of receiving them. You must look after the goods and return them to us unopened and in good condition.
If items are returned to us because they could not be delivered we will try to contact you to arrange re-delivery. If this is not possible we will refund the value of your purchase, less a 20% re-stocking charge.