General Terms and Conditions

This page explains the general terms and conditions you are agreeing to when you use the The Chilli Oil Company website – (“the site”)


The information and products on the site are directed solely at individuals who access the site from within the United Kingdom . The Chilli Oil Company makes no representation that any product referred to in the site is appropriate for use, or available, in any other countries. Those who choose to access this site from other countries are responsible for compliance with local laws if and to the extent local laws are applicable.


Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and both parties submit to the non-exclusive jurisdiction of the English Courts.


We have taken every reasonable care in the preparation of the content of the site. However we cannot guarantee uninterrupted access to the site and so cannot guarantee that the information will always be completely up to date and free of errors. To the extent permitted by applicable law, The Chilli Oil Company disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on the site and will accept no liability for any loss or damage arising as a result of problems with access to the site.


Certain hypertext links in this site may lead to other Websites, for instance to Suppliers or sources of further information, which are not under the control of The Chilli Oil Company. When you activate a link to another site you must be aware that we have no control over their content and will accept no responsibility or liability for any subsequent loss or damage.


The Chilli Oil Company shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the site.

6. LAW

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


The Chilli Oil Company reserves the right to alter these Terms and Conditions from time to time by posting new terms and conditions on this Website.


Pictures and descriptions (where applicable) are intended to be closely representative of the goods being offered for sale. However, pictures and descriptions are subject to change without notice and therefore should not be viewed by the purchaser as an exact description of how the goods will be supplied. If an exact and up-to-date description is of the essence, then the purchaser should contact The Chilli Oil Company, who will endeavour to furnish the information required.


Any brand names, product and service names and titles and copyrights used in this site may be trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by The Chilli Oil Company for their use by any person other than such holders and such use may constitute an infringement of the holders’ rights.

Some designs, text, graphics and their selection and arrangement on this Website are the copyright of The Chilli Oil Company or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without The Chilli Oil Company’s prior written consent is prohibited.


We accept payment by most major credit or debit cards. Payment will be accepted in Sterling only. We will validate any credit or debit card details you submit to us before your order is accepted. Once that has been done, we will confirm that your order has been received by sending an email to the address you provide in your registration/order form. Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may also submit your personal and order details to the provider of our Card Processing facility and your credit or charge card issuer. We will not be liable for any delays to your order this may cause. This information may be retained by our Card Processing facility for future validation enquires by other companies. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

We accept all orders for products and services subject to availability. If your order cannot be fulfilled you may be offered an alternative product, partial shipment or cancellation of the entire order, at your choice.

You should check your order as soon as it is delivered and you must inform us of any errors or damage within 48 hours of receipt. Once we accept and dispatch your order it is your responsibility to ensure that the package can be delivered. If your order has not arrived within 15 days of placing it you should check if it is being held at your local Royal Mail Delivery Office (not necessarily your nearest Post Office).

Packaging: We try to use enough packaging to protect your goods in transit, but still be environmentally sensitive. Please don’t be surprised if your order is delivered in a recycled outer box.


UK and International Shipping Rates

UK Shipping:

Free UK shipping is offered to most postcodes via Royal Mail 48 or UPS depending on weights.  Royal Mail 24 or 24/48 Tracked and signed services are also available for a small charge.


Shipping costs vary according to weight and destination and start from £3.35 The total weight of all items in the basket, regardless of type, is used to calculate your shipping. This total is updated as your basket content changes. You are able to see your shipping cost calculation in the checkout area before the order is placed. Orders up to 2 kilos Royal Mail or other Courier. Orders 2 – 20 kilos Courier Tracked and Signed. Some European destinations may be subject to a small surcharge. Please feel free to email us for a quote.

International Shipping Rest of the World:

Shipping costs vary according to weight and destination and start from £3.35 The total weight of all items in the basket, regardless of type, is used to calculate your shipping. This total is updated as your basket content changes. You are able to see your shipping cost calculation in the checkout area before the order is placed. Orders up to 2 kilos Royal Mail or other Courier. Orders 2 – 20 kilos Courier Tracked and Signed. Some Worldwide destinations may be subject to a small surcharge. If no shipping method is available, please email for us for a quote.


We want you to feel confident about shopping with The Chilli Oil Company. If you have a problem, or are unhappy with your purchase, then we will do our best to put the matter right. In the first instance contact:

You can return any product within 14 days of receipt of your order as long as the container or box is unopened and the item is returned in good, resalable condition. You may only return goods after 14 days with our prior agreement, and you will be refunded less a 20% re-stocking charge.

This does not affect your statutory rights – the Distance Selling Regulations allow you to return any order for a full refund within 7 days of receiving them. You must look after the goods and return them to us unopened and in good condition.

If items are returned to us because they could not be delivered we will try to contact you to arrange re-delivery. If this is not possible we will refund the value of your purchase, less a 20% re-stocking charge.

International Returns: If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge (based on size of package and destination). If you decide to not have the goods returned, we will charge a £20 restocking charge (or 15% of the order value if over £100). We will be unable to refund actual delivery costs (these could be over £20).

We accept no responsibility if your order is stopped by international customs.


In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days before re-sending the order, subject to the discretion of The Chilli Oil Company Ltd. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at Please note that any redirections, due to incorrect delivery addresses, will be subject to a £5.50 charge. This charge is levied by the courier and as such we have to pass this charge on, if it is found that the delivery details were incorrect, or you require your order to be delivered to a new address.


The Chilli Oil Company has taken great care to ensure prices are accurate. All prices are in Sterling and include VAT where appropriate. Promotions and prices you see in The Chilli Oil Company advertising and marketing material may not apply to the online store, and vice versa .


The Chilli Oil Company may provide general information on nutrition related topics, but does not purport to contain comprehensive information about any disease, deficiency or medical condition. Information provided on this website should not be construed as medical advice. Customers and users of the site are advised at all times to consult a qualified medical practitioner if they have any health concerns.


You are welcome to browse our site without revealing any information about yourself.

The information that we gather when you make a purchase is solely for the purpose of executing your instructions and will not be revealed to any other persons or organisations.

If you pay for goods via our secure internet payment service, we do not see your full credit/debit card details.

We may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information we collect is personal information that identifies you personally, such as:

Your name

E-mail address

Postal address

Telephone and facsimile numbers


Credit card information

Other billing information

‘Cookies’: The website will place a temporary text file or “session cookie” on your computer if you place any items in your shopping basket – this is purely to enable your order to be processed and you agree to accept the cookie by agreeing to these terms.

The website does not place any persistent tracking or preference cookies on your computer. Cookies used on the Website do not contain personally identifiable information.


Chilli Oil can be hot and severe irritation may result if contact with the skin or eyes occurs

Eye Contact: Check for and remove any contact lenses. Flush eyes with plenty of warm water for15 minutes. Get medical attention if irritation persists.

Skin Contact: In case of contact, flush skin with soap and plenty of warm water.

The Chilli Oil Company, Ashmore, Salisbury, Wilts SP5 5AD

Tel. 01747 811 192

Company Registration  O8221537

VAT Registration  157 7663 68

This page was last updated on 1st Aug 2014